Electronic Communications

By using Best Rate, you agree to receive documents needed for your account and transactions electronically, subject to rights provided by law.

1. Covered documents

This consent covers terms, policies, confirmations, receipts, status notices, verification requests, security alerts, statements, support messages and contractual updates.

2. Delivery methods

We may communicate by email, in-app notification, text message, account notice or website notice. A communication is considered available when sent to the contact details you provided or posted to your account.

3. Technical requirements

You need an internet-connected device, current browser, valid email address and software capable of reading and retaining PDF files. You are responsible for protecting access to your device and inbox.

4. Current contact details

Keep your email and phone number current and check spam folders. We are not responsible for a missed notice caused by inaccurate contact details or a filter you control.

5. Paper copies

You may request a paper copy of an available document, subject to retention periods and reasonable fees disclosed in advance where permitted by law.

6. Withdrawal

You may withdraw consent by contacting support. Withdrawal may prevent use of an entirely digital service or result in account closure after pending transactions are handled. Legally required communications may still be sent.

7. Marketing communications

Promotional messages are managed separately. You may unsubscribe using the provided link or by contacting us. Unsubscribing does not stop transactional, security or regulatory messages.